Shipping was later than the first tracking estimate and I was annoyed. They answered my email and kept me updated, and it did arrive. Once installed it’s been great, very even light across the island.
Not gonna lie I was upset. The bar had a noticeable bend when I opened the box, and it’s the kind of thing you can’t ignore once it’s up. I emailed right away with pics and they shipped a replacement unit. The new one arrived perfect and we installed it the same weekend. Now it looks amazing and the lighting is super even across our island. I’m still leaving a 1 star because that first delivery was a headache, but they did fix it.
One corner had a tiny ding. they sent a replacement end piece and it matched. looks great now.
When it showed up, one of the shade sections looked slightly crooked in the box and I panicked. I took photos, sent them in, and they walked me through loosening a screw and reseating it. Took five minutes and it was straight again. After that, it’s been awesome. The light coverage is exactly why I bought it, no hot spot, just a steady spread across the counter. I’m keeping it and I’d still recommend it.