My shade had a small dent out of the box. I sent photos and they shipped a replacement shade right away. New one was perfect. Install was easy and the light is exactly what I wanted for the entry table.

finally a light that doesn’t hurt my eyes.

Tracking was weird and it showed up a few days late. Support answered and it arrived safely. The pendant itself is nice, paint looks clean, and it gives a focused light pool on the counter.

My box was missing a tiny mounting screw and I couldn’t finish the install, which was super frustrating because I had my ladder out and everything. I emailed and they shipped the missing piece quickly. Once I had it, it went up easily and it looks great. The cone directs light down onto my desk so it’s actually useful, not just decoration. I’m still giving a low rating because that first shipment should’ve been complete, but they did fix it.

Using it beside the bed and it’s perfect for reading without lighting the whole room. The cone shape keeps it directed down.