We'd Love To Hear From You.
Reach out to us with any questions, and our team will get back to you as soon as possible.
Our business hours are Monday-Friday: 9AM - 6PM (Eastern Time).
You can expect a reply within 3 hours during our standard business hours.
Customer service inquiries on weekends will be responded to in 24 hours.
We hope these FAQs help you shop with confidence.
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
We are unable to accept returns on certain items. These will be carefully marked before purchase.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
At Stone + Lumen, we design with warmth and simplicity in mind. Enduring materials, thoughtful designs, and a glow that makes everyday spaces feel calm, comfortable, and yours.