The Stone+Lumen
Premium Quality Lighting – Crafted to Last .
Our Promise of Enduring Quality.
At Stone+Lumen, we believe that when you choose lighting meant to last, the reassurance should last with it. Our mission is to provide you with thoughtfully designed fixtures that are as durable as they are beautiful, seamlessly integrating into your home's story for years to come.
We stand by the quality and craftsmanship of every piece in our collection. This isn't just a promise; it's a reflection of our commitment to reliability and our dedication to helping you create a home that feels complete.
Our One-Year Limited Warranty.
Every Stone+Lumen fixture comes with a One-Year Limited Warranty from the date of purchase.
This warranty covers any defects in material or craftsmanship under normal use during this period. We meticulously select robust materials like powder-coated steel and high-quality glass, and we partner with skilled makers who share our dedication to enduring quality. Should a defect covered by this warranty arise, we will work directly with you to find a resolution, which may include repair, replacement, or store credit, ensuring your confidence in our products.
What Our Warranty Covers
Defects in Material: Issues arising from the inherent quality of the components used (e.g., unexpected fading of a powder-coated finish, structural failure of metal components under normal use).
Defects in Craftsmanship: Problems resulting from the manufacturing process (e.g., faulty wiring, improper assembly of components, non-functional integrated LED modules).
What Our Warranty Does Not Cover
Our warranty is designed to protect against manufacturing defects, not against the natural course of a well-loved item or damage from external factors. This warranty does not cover:
Normal Wear and Tear: This includes minor surface marks, changes in patina on natural brass (which is a desirable feature of the material), or other cosmetic changes that occur over time with regular use.
Misuse or Alteration: Damage caused by improper installation, incorrect bulb wattage, alterations made to the fixture, or repairs attempted by anyone other than Stone+Lumen or an authorized service provider.
Improper Storage or Handling: Damage resulting from incorrect storage conditions (e.g., extreme humidity, temperature fluctuations) or rough handling after delivery.
Accidental Damage: Breakage from drops, impacts, or other accidents.
Environmental Factors: Damage caused by extreme weather, natural disasters, or exposure to corrosive substances.
Lost or Stolen Fixtures: This warranty applies only to the physical product in your possession.
Making a Warranty Claim
If you believe your Stone+Lumen fixture has a defect covered by this warranty, please reach out to us. We’re here to help.
Contact Us: Email us at info@stoneandlumen.com with your order number, a description of the issue, and clear photos or a short video demonstrating the defect.
Assessment: Our team will review your claim and may ask for additional information.
Resolution: If the issue is covered by our warranty, we will work diligently to provide a fair and prompt resolution.
Premium Quality Lighting – Crafted to Last .
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